Questions about Rosie the Hijabi

If you have any questions, you’ve come to the right place!

TOP QUESTIONS

  1. Where’s my stuff?

    Enter your tracking number below to track your package.

2. What is your return policy?

Free returns for rosiethehijabi.com customers within the continental United States. We accept items that are in new and unused condition, with all original labels and tags attached that are received by us within 90 days of your order date. Please account for the time it takes for the carrier to ship your return item(s) back to our address in Chicago, Illinois.

Please see our “Return Policy” for further details.

3. Do you offer exchanges?

We do offer direct exchanges. After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fourteen (14) days from the receipt of your item to process your exchange. We will notify you by email when your exchange has been processed.

Please see our “Return Policy” for further details.

4. How much does shipping and handling cost?

Shipping and handling costs may vary depending on the rates offered by our shipping carriers and promotions we may run. Please check rosiethehijabi.com for current shipping rates and/or any promotions we may be offering.

Rosie the Hijabi reserves the right to change its shipping policies at any time.

5. Do you offer price adjustments?

We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. We currently do not offer post purchase price adjustments.

Ordering on rosiethehijabi.com

  1. What forms of payment does rosiethehijabi.com accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal. We do not accept checks or cash at this time.

2. I received an error message when trying to check out. What do I do?

Please verify that the billing information you have entered is the same as the information that your bank has on file. If you enter billing information that is different than what you bank has on file, your order will not go through.

3. How do I know if my order was placed successfully?

After your order is submitted, we will notify you by email when your order has been processed. If you have received this email, we’ve received your order and are reviewing your payment information. Once your order is shipped, you will receive an e-mail confirming shipment.

4. When will my order be processed?

All orders are processed within approximately 3 to 5 business days after the order is placed. Please note that all processing times are estimates and may be subject to change.

5. Can I cancel an order once it has been placed?

In an effort to get our shipments to our customers as quickly as possible, your order cannot be canceled or modified once it is placed. However, you may be able to return your items once you receive them. For more information, please read more on our “Return Policy.”

6. Need assistance shopping on our site?

If you are in need of assistance, please shoot us an email at info@rosiethehijabi.com

Product and Sizing

  1. What size should I order?

Rosie the Hijabi products run true to size. We recommend ordering the size you normally wear in casual or dress apparel. If you’re typically in between clothing sizes, we recommend going with the larger one since shirts may shrink slightly after wash.

2. What type of material does Rosie the Hijabi use for its shirts?

Rosie the Hijabi products use 100% cotton for its classic T shirts. With various sizes available, we have the perfect fit for you.

General Questions

  1. How was Rosie the Hijabi started?

    Rosie the Hijabi was founded in 2016 by Malak Afaneh, who was inspired by her community and personal experience as a Muslim woman. Rosie the Hijabi was founded on principles of generosity and representation; with every product purchased, () of profits are donated to ().

  2. Is Rosie the Hijabi a nonprofit organization?

    Rosie the Hijabi is a for profit company, with generosity and social justice at its core. With every product purchased, () of proceeds are donated to (). By fundraising for () for we strive to empower the voices and narratives of the very community we give back to.

  3. Who is Rosie?

    Modeled after Rosie the Riveter, the cultural symbol of women entering the workforce during World War II, Rosie the Hijabi mirrors the strength and confidence of the original icon with the identity of a Muslim woman. Rosie the Hijabi is a courageous Muslim American woman that represents the significant contributions women of color have played in American society, along with unwavering pride for one’s background and nationality.

    4. My Rosie the Hijabi shirt is defective. What should I do?

    If your Rosie the Hijabi product you purchased from our website is damaged or otherwise shows defects, please contact info@rosiethehijabi.com for a full refund or exchange.